Refund policy

Returns & Refunds
Every Cat Stuff item is made to order after you place your order. Because we do not keep pre-made inventory, all sales are final for incorrect size or color selections, change of mind, or other customer ordering errors. Please double-check your style, size, color, and shipping information before placing your order.

We do not offer routine returns or exchanges for these reasons.

Order changes & cancellations
Orders can move into production quickly, so changes or cancellations are not guaranteed once an order has been placed. If you need to request a change or cancellation, contact us as soon as possible at catstuff@dontstressmeowt-catcafe.com.

Damaged, defective, misprinted, or incorrect items
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at catstuff@dontstressmeowt-catcafe.com.

Please include your order number and clear photos showing the issue. Once we review the problem, we will provide a replacement or refund as appropriate at no additional cost to you.

Please do not mail an item back unless we specifically ask you to. Unauthorized returns will not be accepted.

Lost packages
If your package appears to have been lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate and determine the appropriate resolution.

Refunds
When a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund after it has been issued.

If you have questions about an approved refund, contact us at catstuff@dontstressmeowt-catcafe.com.

International consumer rights
Nothing in this policy limits any rights you may have under applicable consumer-protection law.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.